Support
How a company protects itself against hardware failures and supports its staff in the effective utilisation of software has a massive impact on the long term success of any organisation.
Accelerate return on investment and optimise productivity with innovative purchase methods, companion products, consulting services, customisation and technical support. Designed to get you up to speed and keep ahead of the competition, these tools help you make the most of your Autodesk software licence purchase-no matter what industry you are in.
CADcover Software Support
A Software Support Agreement satisfies the operator's demand for comprehensive technical support on your software programs.
A software support contract is essential to ensure full utilisation of your computer system, thereby guaranteeing minimal interruptions to the working day.
Our programmes puts you directly through to our support team who are available to answer your queries.
All incoming fault calls are logged, and if an immediate solution cannot be given to your problem, your call will be returned, or, if necessary, an appointment made to come on-site to help resolve the problem.
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CADcover Basic
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CADcover Standard
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CADcover Premium
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| Email support | ♦ | ♦ | ♦ |
| Telephone support | ♦ | ♦ | ♦ |
| Remote connection support | ♦ | ♦ | |
| Three incident product support requests | ♦ | ||
| Unlimited product support requests | ♦ | ♦ | |
| Proactive support / service pack notification | ♦ | ♦ | ♦ |
| Annual report for support | ♦ | ♦ | |
| Support available 9:00am - 5:00pm normal business day | ♦ | ♦ | |
| Support available 8:00am - 8:00pm normal business day | ♦ | ||
| Autodesk product installation support | ♦ | ♦ | |
| Autodesk product installation via remote connection | ♦ | ||
| Autodesk product registration assistance | ♦ | ♦ | ♦ |
| Autodesk Subscription management | ♦ | ||
| www.cadcareers.co.uk account - online jobs board for | ♦ | ♦ | ♦ |
| www.shareCAD.co.uk account - share CAD project data in the cloud | ♦ | ||
| £ 95.00 | £ 350.00 | £ 995.00 | |
| CADcover is per site covering all Autodesk software | |||
CADcover hardware/health-check support
Hardware support provides guaranteed peace of mind against the failure of computer components and peripherals. An IT health-check highlights any present or future IT problems. The report will enable your organisation to safeguard its IT investment.
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Other pages in this section
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Literature
Literature to help you make informed decisions.
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